Cancellation & Refund Policy

This Cancellation & Refund Policy (“Policy”) outlines the terms and conditions regarding the cancellation of orders and the process of requesting refunds for purchases made on our multi-vendor eShop powered by Tracker Times. By using our eShop and making a purchase, you agree to comply with this Policy.

  1. Cancellation of Orders: a. Order cancellation requests can only be considered if the request is made before the order has been shipped by the vendor. Once the order is shipped, cancellation requests cannot be accommodated. b. To request a cancellation, please contact our customer support team with your order details. We will make every effort to assist you, but we cannot guarantee that the cancellation can be processed depending on the order’s status.
  2. Refund Requests: a. Refund requests may be considered in the following circumstances: i. Product Defect or Damage: If you receive a defective or damaged product, please notify us within a reasonable timeframe and provide supporting evidence (e.g., photos). We will assess the situation and work with the vendor to determine the appropriate resolution. ii. Non-Delivery: If your order does not arrive within the estimated delivery time frame, please contact us. We will investigate the matter and assist in resolving the issue with the vendor. If the vendor is unable to deliver the product, a refund may be issued. b. Refund requests for reasons other than the circumstances mentioned above may be considered at our discretion. However, please note that certain products may be non-refundable due to their nature, such as digital downloads or personalized items.
  3. Refund Process: a. If your refund request is approved, we will work with the vendor to initiate the refund process. The refund may be issued in the original form of payment or in an alternative agreed-upon method. b. Refunds are typically processed within a reasonable timeframe, but the exact time it takes for the refund to be reflected in your account may vary depending on your payment provider.
  4. Vendor Responsibility: a. It is the responsibility of the vendors to adhere to our policies and provide accurate product information, fulfill orders promptly, and address customer inquiries and concerns. We work closely with our vendors to ensure a high standard of customer satisfaction, but we cannot be held liable for the actions or omissions of individual vendors.
  5. Changes to the Policy: a. We reserve the right to modify or update this Cancellation & Refund Policy at any time. The updated Policy will be posted on our eShop with the effective date. It is your responsibility to review the Policy periodically to stay informed about any changes.

If you have any questions or concerns regarding this Policy or need assistance with a cancellation or refund request, please contact our customer support team. We are here to help and ensure your satisfaction with your purchases on our multi-vendor eShop.

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